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Refund Policy for Shanker’s Textiles
At Shanker’s Textiles, we take immense pride in offering handcrafted and hand-printed products that showcase the rich heritage of artisanal craftsmanship. Each item is meticulously created using traditional techniques, making every piece unique. This uniqueness means that slight variations or imperfections may occur, which are inherent to the handmade process and add to the charm of our products.
Eligibility for Refunds
We accept returns and offer refunds only under the following conditions:
- Manufacturing Defects: If you receive a product with a genuine manufacturing defect, please contact us within 48 hours of delivery.
- Incorrect Items: If you receive an item different from what you ordered, please notify us within 48 hours of delivery.
Non-Eligible Scenarios
Returns or refunds will not be processed for:
- Minor Variations: Slight differences in color, design, or size that are typical of handmade products.
- Used or Damaged Items: Products that have been used, worn, washed, or damaged after delivery.
- Custom or Personalized Orders: Items that have been customized or personalized as per your specifications.
Return Process
If your situation meets our eligibility criteria:
- Initiate Return: Contact us at shankers2115@gmail.com within 48 hours of receiving the product, providing your order number and clear photographs of the issue.
- Return Authorization: Our team will review your request and, if approved, provide instructions for returning the item.
- Shipping: Return the product in its original packaging, ensuring it is securely packed to prevent damage during transit. Customers are responsible for return shipping costs.
- Inspection: Upon receiving the returned item, we will inspect it to confirm the defect or error.
- Refund or Replacement: If approved, we will process a refund to your original payment method within 5-7 business days or send a replacement item, based on your preference and product availability.
Important Notes
- Shipping Costs: Original shipping charges are non-refundable.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error.
- Processing Time: Refunds may take 5-7 business days to reflect in your account after processing.
By purchasing from Shanker’s Textiles, you acknowledge and accept this refund policy. We appreciate your understanding and support for traditional craftsmanship.
